Table 3 Elements of the implementation strategy

■ Visit of the pharmacy by the research team to provide the manual and to tailor the workflow concept to existing work procedures in an optimal way

■ Training session for pharmacists on patient-centered communication, using the manual and discussing the barrier profile

■ Follow-up group session of the trainer on discussing the barrier profile

■ Onsite support on the use of the tablet

■ Availability of researcher for answering questions about the study

■ Possibility to contact pilot pharmacist for questions and advice on study procedures